Shipping FAQs

SHIPPING POLICY

*Estimated delivery time may vary depending on the shipping destination. Delivery times may be affected by the global situation surrounding COVID-19. 

 

DROP SHIP POLICY

Anna Lotan USA members (aestheticians/ businesses/ etc.) can request to have our products shipped directly to their customers.

 

SHIPPING EXCLUSIONS

 

RETURN POLICY

 

To request a return:

Email [email protected] and include your Order Number with the name of the product(s) you wish to return. You can find your Order Number in your Order Confirmation email. Your return request will be processed by Anna Lotan PRO who will provide further instructions, including how to ship the product(s) to Anna Lotan PRO.
Please note: you will be responsible for the shipping costs associated with sending your returned product(s) to Anna Lotan PRO, unless Anna Lotan PRO shipped you a product that was different from the product you ordered on the Site. We strongly recommend that you obtain tracking information for your package.
Anna Lotan PRO reserves the right to request the reasonable opportunity to inspect the product(s) in question once returned. Anna Lotan PRO reserves the right to refuse or deny a return request or refund at any time, at our discretion.

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Drop Ship

There is a $5.00 flat rate for this service. Anna Lotan PRO will ship the ordered product directly to your customer and the delivery address you have provided.