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Shipping FAQs

Shipping Policy:

Please check orders as soon as possible.  If there is a discrepancy we need to be informed within 48 hours.

Dropship Policy:

Anna Lotan USA members (aestheticians/ businesses/ etc.) can request to have our products shipped directly to their customers.

Shipping Exclusions:

Return Policy:

To request a return:

Email and include your Order Number with the name of the product(s) you wish to return. You can find your Order Number in your Order Confirmation email. Your return request will be processed by Anna Lotan PRO who will provide further instructions, including how to ship the product(s) to Anna Lotan PRO.

Please note: you will be responsible for the shipping costs associated with sending your returned product(s) to Anna Lotan PRO, unless Anna Lotan PRO shipped you a product that was different from the product you ordered on the Site. We strongly recommend that you obtain tracking information for your package.

Anna Lotan PRO reserves the right to request the reasonable opportunity to inspect the product(s) in question once returned. Anna Lotan PRO reserves the right to refuse or deny a return request or refund at any time, at our discretion.

I have been working with anna lotan products for almost 3 years now and absolutely love everything about them! I use the products personally, on my clients and when i teach Dermaplaning classes! We also provide our students with product kits the sample sizes are great for this! The Carrotinol Peel is hands down one of my FAVORITE products Ever!!! I love that there are no minimum orders and clients can only get these products from professionals!! 10/10 recommend!

Amanda Malaguti

I absolutely LOVE Anna Lotan and their products! I use them in my business, and on myself, and wouldn’t trade them for anything. Their customer service cannot be rivaled and product shipping is extremely fast and accurate, with extra goodies packed in each order! I haven’t had one complaint in the over 5 years I’ve been affiliated with them.

Summer Miloro

If you are looking for high quality products and wonderful prices, you can invest without fear. you were able to see results within a few weeks, and don't worry if you're allergic to scent the products have mild scents and others don't smell at all is one of the things I love! You will not regret ❤️❤️

Sarah Brunhara

Customer Service is welcoming and helpful they are great. Love the products, my two favorites are Intensive Acai Berries Exfoliating Mask and Halva Sesame Enrichment Mask. Try them if you haven't.

Donna Maria Bell

They are high quality products. I love everyone. And I highly recommend. All beauty professionals should work with and use these products.

Karine Chimenes

Wonderful products for all skin types. New and unique innovations that complement treatments and customer service that is one of the best in the industry!

Carlen Van Scyoc