Shipping FAQs
Shipping Policy:
Please check orders as soon as possible. If there is a discrepancy we need to be informed within 48 hours.
- We offer free shipping on orders over $500.00 within the United States.
- $10.00 flat US shipping rate on orders under $500.00
- Once shipped, packages may take 7-10 business days to arrive.*
- Anna Lotan USA reserves the right to select the courier at its discretion.
- When your order is processed, we will send you an order confirmation email.
- When your order is shipped, we will send you a shipping confirmation email including a tracking number for your shipment.
- Orders will be shipped within 24-72 business hours of receiving an order.
Dropship Policy:
Anna Lotan USA members (aestheticians/ businesses/ etc.) can request to have our products shipped directly to their customers.
- There is a $10.00 flat rate for this service. Anna Lotan PRO will ship the ordered product(s) directly to the customer.
- When we ship directly to a retail customer, we do NOT include the invoice due to wholesale pricing being listed, we also do NOT include an order form for the same reason.
Shipping Exclusions:
- We do not currently offer shipping to locations outside of the United States.
- If you are located outside of the United States, please contact info@annalotan.us and we would be happy to provide you with information about Anna Lotan PRO products and services in your location.
Return Policy:
- Orders returned to Anna Lotan USA due to incorrect address information provided by the customer will be charged a second shipping fee for reshipment of the order to the correct address.
- The refund will be issued to the card that was used to purchase the product(s).
- If you are not satisfied with a product you have received in your order, please follow the steps below. We accept returns for product(s) purchased on the Anna Lotan PRO website and issue refunds within 30 days of receiving your returned product.
- Return requests must be submitted within 30 days of the order shipping date to be eligible for a refund.
To request a return:
Email info@annalotanusa.com and include your Order Number with the name of the product(s) you wish to return. You can find your Order Number in your Order Confirmation email. Your return request will be processed by Anna Lotan PRO who will provide further instructions, including how to ship the product(s) to Anna Lotan PRO.
Please note: you will be responsible for the shipping costs associated with sending your returned product(s) to Anna Lotan PRO, unless Anna Lotan PRO shipped you a product that was different from the product you ordered on the Site. We strongly recommend that you obtain tracking information for your package.
Anna Lotan PRO reserves the right to request the reasonable opportunity to inspect the product(s) in question once returned. Anna Lotan PRO reserves the right to refuse or deny a return request or refund at any time, at our discretion.
I have been working with anna lotan products for almost 3 years now and absolutely love everything about them! I use the products personally, on my clients and when i teach Dermaplaning classes! We also provide our students with product kits the sample sizes are great for this! The Carrotinol Peel is hands down one of my FAVORITE products Ever!!! I love that there are no minimum orders and clients can only get these products from professionals!! 10/10 recommend!
I absolutely LOVE Anna Lotan and their products! I use them in my business, and on myself, and wouldn’t trade them for anything. Their customer service cannot be rivaled and product shipping is extremely fast and accurate, with extra goodies packed in each order! I haven’t had one complaint in the over 5 years I’ve been affiliated with them.
If you are looking for high quality products and wonderful prices, you can invest without fear. you were able to see results within a few weeks, and don't worry if you're allergic to scent the products have mild scents and others don't smell at all is one of the things I love! You will not regret ❤️❤️
